Thank you for visiting this web site, which is owned and operated by Utility Flex, LLC (“Uflex”). You take privacy seriously and so does Uflex. We are committed to protecting the personal information of our customers. This policy is one way of sustaining your trust in Uflex and our services.
Our Privacy Policy describes the information we collect from and about you. Our privacy policy also describes how we use information about you, whom we share it with, and how we protect it.
Our web sites and web pages may contain links to third party sites not controlled by Uflex or covered by this Privacy Policy. We recommend that you check the privacy statement of other sites you visit before providing any personal information.
Uflex Customers: Once you become a customer of Uflex, and annually thereafter while you remain a customer of Uflex, we will make available the Privacy Notice describing our privacy practices related to the collection and sharing of personal information about our customers, as required by law.
What Personal Information does Uflex Collect?
By “Personal Information” we mean any information about you that is personally identifiable to you. We collect personal information about you from the information you provide to us, such as when you log in, on applications you complete, and when you use our products and services. This information may include:
- Name,
- Address,
- Social Security number in whole or in part,
- Telephone number,
- Uflex account number,
- Account number at a bank or other financial institution, type of bank account, and the name of the bank or other financial institution,
- Email address,
- Date of birth,
- Transaction history, and
- Residency information.
How does Uflex protect my Personal Information?
Uflex restricts access to your Personal Information to employees, agents and contractors who need the information to provide products and services to you. To protect your Personal Information from unauthorized access and use, we use security measures that comply with federal law. These measures include administrative, physical, electronic and procedural safeguards designed to protect your Personal Information that we collect through our services.
How Does Uflex Use the Personal Information?
We use the personal information we collect to process your request for services, products or information. For example, we may use the information you provide when you complete a questionnaire and we may use the information you provide to develop an accurate quote for you. If you request product information, we may use the information you provide to mail you information you request. We may also use the information we collect for analytic purposes, market research or for marketing purposes, as allowed by law.
Do You Share the Personal Information You Collect About Me?
We may share some of the information we collect about you to third parties, such as companies performing services on our behalf, to provide the products or services you have requested.
We may share information we collect about you with companies with whom we have formal agreements to offer you other products and services.
We may also share information about you with our affiliates (companies related to Uflex) and with non-affiliates for analysis, market research and marketing purposes, as allowed by law.
We may disclose your personal information as otherwise permitted or required by law.
Any company with which we share information about you for the above purposes is contractually required to comply with confidentiality standards.
Do You Use Cookies or Other Online Technologies to Collect Information About Me?
When you browse or visit one of our web sites, we may store certain information on your computer. This information may be in the form of a small text file called a “cookie” and can help us to tailor our sites to your individual preferences and save you time if you visit the site again.
Uflex does not store confidential or sensitive personal information in cookies. Cookies cannot be used to capture your email address, obtain data from your hard drive or gain confidential or sensitive information about you. Additionally, cookies cannot be read by a Web site other than the one that set the cookie.
We may also use cookie technology or other online tracking technologies, like web beacons, to gather anonymous, aggregate information about your visit to our web sites. This information allows us to measure site activity and to create ideas for improving our sites and may include the time and length of your visit, the web pages you look at on our sites, the web site you visited just before coming to ours and your internet service provider. If we provide you a link from a Uflex site to another site, we may track the fact that you navigated to that other site from ours, and we may track your activity while on that site. This will help us understand which links are helpful to you when you visit our site, and will help us provide you with links that may be of interest to you, when you visit our site again.
Does Uflex have a policy regarding children?
Uflex websites and mobile applications are not directed to children and do not knowingly collect information from children.
Can I access my personally identifiable information?
Uflex does not maintain a process which allows visitors to review and request changes to any of his or her personally identifiable information, including information that is collected through the use of cookies or other tracking devices, on the Web site or our online service. If you believe that Uflex customer records contain any incorrect information about you, please contact us using the customer service contact information provided on your account statements, or other communications from us pertaining to the products and services you use.
What is the Uflex policy on Retention and Destruction of Personally Identifiable Information?
Uflex retains personally identifiable information as long as necessary to provide the products and services for which the information was collected, to process and maintain a record of transactions, and as long as necessary for legal process or to satisfy government retention requirements. When the retention period expires, Uflex destroys data that was maintained in any form in a manner that renders it completely unusable and incapable of restoration.
What is your Text Message Policy?
When you provide us your cell phone number and opt in to our text messaging program, you have provided us with express consent to send you text messages about your loan, such as payment reminders. You may also opt in to receive marketing messages about other services we offer, including special offers you may be eligible for. Your cellular provider’s message and data rates may apply to our confirmation message and all subsequent messages. We do not charge you for any text messages we send you.
You understand the text messages we send may be seen by anyone with access to your phone. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private. Please notify us immediately if you change mobile numbers or plan to provide your phone to another person.
If we modify this Text Message Policy, we will notify you by sending you a text message with a link to the new policy. We may terminate our text message program at any time. If you have any questions about this policy, would like us to mail you a paper copy of this policy or are having problems receiving or stopping our text messages, please contact us at customersupport@myUflex.com.
By opting in, you agree and expressly consent to be contacted by us, our agents, employees, and/or affiliates through the use of email, and/or telephone calls and/or SMS text messages to your cellular, home or work phone numbers, as well as any other phone number you have provided in conjunction with this account, including with the use of automatic telephone dialing systems, autodialers, or an artificial or prerecorded voice.
How do I Opt-out or STOP Text Messages?
If you wish to stop receiving marketing text messages from us, reply to any marketing text message we have sent you with STOP. If you wish to stop receiving account maintenance text messages from us, such as payment reminders, reply to any account maintenance text message we have sent you with STOP. If you wish to stop receiving all text messages from us, type STOP ALL in the reply text you send us. Your stop request will become effective within one day.
How do I get Help or Support regarding Text Messages?
If at any time you need our contact information or information on how to stop text messages, reply to any text message we have sent you and in the reply text simply type HELP. Upon receiving your text message, we will send you a text message with our phone number, a link to this policy, and instructions on how to stop text messages. The number of text messages that we send to you per month will depend on your specific account details. It is our policy to send no more than two marketing messages per month. Some of the text messages we send may include links to websites. To access these websites, you will need a web browser and Internet access.
Will Uflex make changes to this Privacy Policy?
This policy is effective September 10, 2019. We reserve the right to alter this privacy policy at out discretion. Any change to this policy will be posted on our web sites in a timely manner.